SHIPPING POLICY

Welcome to Current Media Tools! 

This Shipping Policy applies to all products purchased through:

 

https://currentmediatools.com 

Current Media Tools is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page.

In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

 

USA AND INTERNATIONAL SHIPPING

Current Media Tools makes local shipments in the USA and also make international shipments.

(Black Magic products are not available for international shipping).

 

Shipping times and costs will be established according to the type of shipping and courier company chosen by the buyer (USPS, UPS, FedEx and DHL). Shipping costs may also vary according to the location of the buyer and the type of product.

 

For security reasons, Current Media Tools will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

 

ORDER PROCESSING TIMES

Orders will be sent within 48 hours after purchase.

 

Note: Order processing times and shipping times are different.

 

SHIPMENT TRACKING

Current Media Tools provide the tracking numbers, between 2 – 3 days after the order is placed. Once your order has been sent, a notification will be sent to the email address you provided at checkout. It will contain a tracking number so you can track your order to your door.

 

CUSTOMS TAX

Please note that any extra costs related to import/customs tax are the responsibility of the buyer. Please check your own countries policy on importing goods, as we cannot provide this for you.

 

DELAYS

Current Media Tools is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Current Media Tools is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.

 

UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

 

WRONG DELIVERY ADDRESS

Current Media Tools will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.

 

SECURE DELIVERY ADDRESS

Current Media Tools recommends customers provide a secure delivery address, for example your place of employment. We cannot deliver to PO box or parcel locker addresses. Orders to PO box or parcel locker addresses will be receiving an email to confirm a valid delivery address. Current Media Tools is not responsible for lost/stolen parcels.

 

SHIPPING COMPLETED

Each delivery is considered made from the moment in which Current Media Tools makes the product available to the buyer, which is materialized through the control system used by the courier company.

 

CONTACT INFORMATION

If you have any questions or if we can help with anything at all, please contact us: 

Tel: +1-713-271-2700

Fax: +1-281-501-2399

sales@currentmediatools.com